When traveling, be it business or pleasure, most guests prefer to come back to a hotel that feels just like home. One of the most important factors that influence the overall experience in the hotel industry is an impeccably installed and configured WiFi system. A quality hotel WiFi installation requires exceptional knowledge, including the hotel’s physical layout, expected usage info, off-season schedules, etc. This article covers seven pieces of advice that can help you install and maintain an excellent WiFi system in your hotel.
- Understand your guest’s needs and expectations
The three pillars that perfectly explain your guests’ wants regarding WiFi are – free, fast, and accessible. Having reliable and consistent internet is a must when running a hotel business. Some of your guests rely on your WiFi to interact with their families or for remote work. A thorough analysis of client usage expectancy must be utilized, and a WiFi installation should be tailored according to it.
- Do what is correct rather than easy
Hotel WiFi installation is not a mass-produced product, and there are no networks alike. Every hotel has its unique installation system, tailor-made for their needs. Cutting corners shouldn’t be a viable option, and companies with cookie-cutter, fast-fix solutions should be avoided. In order to reduce future costs and repairs, your initial investment should be in a remarkable network that covers maintenance, support, and upgrades.
- Run a hotel WiFi site survey
An integral step that needs to be taken before installing a WiFi system is conducting a site survey. The survey can help prepare for the installation process by providing helpful insights like channel configuration, access point placements, capacity, and coverage expectations. Not doing a site survey means you’re going in blind, and consequently, missteps might happen, which can cost money.
- Establish a hotel WiFi network design
The previous step leads to a conscious decision of choosing an adequate network design. Coverage and performance are improved by comprehending how the signal from individual access points overlap with each other. Most countries have channels 1, 6, and 11 as non-overlapping ones when there’s a 2.4Ghz band. The 5Ghz offers better performance because of a variety of available channels to choose from.
However, these are not the only issues to overcome, as there are physical ones as well. Access points have to be carefully placed throughout the property. This will ensure minimal interference, functional connectivity, and adequate coverage. Most hotels utilize an access point in each room, and while this is ideal for coverage concerns, it may be a bit pricey, and it may demand strict logistics, so channel interference is avoided.
- Know What to Avoid
A non-hassling network that works without additional issues is all your guests demand from a WiFi network. This includes a simple login that does not require multiple actions. The solution might be a splash page with a branded login process. It can offer easy access, but on the other hand, it can become overcrowded quickly, which might interfere with quality. Network timeout policy might be a functional, problem-solving solution for this issue.
- Execute hotel WiFi installation during the off-season
After following all of these steps, installing a WiFi network should be done during the off-season because it can be time-consuming and disrupting to guests. If your property happens to be open all year round, being strategic is crucial when managing the installation process; odd working hours, temporarily closing parts of the hotel, etc.
- Maintain excellence
Security is the primary concern of most people visiting hotels nowadays, which should be your utmost priority. The highest standards need to be implemented when installing the WiFi system. Keeping your guests’ personal information safe is vital and can be done using a virtual local area network or a VLAN covering a device or a room. VLAN is an essential security standard that is a must in hotels, and without it, guests would have open access to each other’s personal files and even the hotel’s network.