Cybersecurity In Hospitality: Best Checklist For The Hotel Industry

Cybersecurity hospitality

Lourdes Borjas

When a guest makes the choice to choose your hotel, there’s a high volume of trust involved. At a core level, clients trust that the bed they’ll be sleeping in and the toilet they’ll be using are clean. Additionally, they trust that their dearest and their private goods are secure inside the hotel and the hotel room security has the best level. If they have any reason to doubt this basic requirements-they’re probably staying elsewhere.

In the present technological revolution, an individual may feel that the hospitality sector has entered the golden era. But instead of a futuristic renewal and renaissance, hoteliers are experiencing declining safety issues. 

The following checklist will help to keep your cybersecurity in hospitality on the highest level:


Credit card data protection is a priority in hotel cyberattack prevention. It is still important to secure it. Hotels experience challenges in protecting the card information. The main problem is the necessity to keep card data for later charges.  Storing credit card data should always be avoided. 

It is crucial that hotels use a card processor that implements a tokenization service.  With tokenization, when the hotel transfers credit card data to be authorized, they not only send back the permission, but also a token that can be used for later charges.

Even if the token is compromised, it is only useful for transactions between that client and that hotel, so it is secure to be stored.

End-to-end encryption

The usage of a payment system that’s end-to-end encrypted also can help protect the transaction. With that plan, the card number is not present inside the POS or hospitality system, and also the data that goes across the network is encrypted. Encryption, however, requires a link between the two ends so that the encryption key that is derived can be negotiated by them.

Due to tokenization and encryption, it’s very important that the hotel’s net connection stays up constantly. 

No payments could be processed if the web is down. It is necessary to get support so as to maximize the payment systems’ reliability. Therefore, it is essential to have a dual-WAN, or SD-WAN broadband service in order to maximize the safety of the payment systems. 

Addressing vulnerabilities

At all hotels, the hospitality administration system functions as a central hub for payments. The point-of-sale systems for restaurants, stores, or other services, all demand to have communication paths back to the hospitality system where protected information is collected. This presents a number of weak points where a cybercriminal can find their route into the hotel’s storehouse of data.There are two safe ways to keep data protected:

First, designing the network with company segmentation, and particular pinholes between network devices to ease the circulation of information.

Secondly, there has to be a stateful review of their traffic between segments to detect anything that might be trying to collect data or send it outbound. Just about any hotel chain has a loyalty platform, which data is stored at the cloud, or in a data center. It’s strongly suggested to utilize encrypted connectivity between websites to avoid that information being intercepted. These can be in the form of SD-WAN, an MPLS Network, or direct  Virtual Private Network connections.

Secure guest WiFi

Another significant point is a hotel WiFi network security. Many hotels have another online connection for guest WiFi it does not have any connection to the internal network of the hotel. Undoubtedly this strategy is more expensive but by far the most secure.  Even with segmentation, it is possible to utilize the number of vulnerabilities in the chipsets of the many other WiFi devices that get access to a WiFi network configured to be secure.

The hospitality industry is exceptionally dependent on trust, and nothing breaks trust faster than showing up in the news as the latest breach. Hotels must invest in their cyber security similar to investments in marketing. 

We’ll teach you how to repel cyberattacks.

We’ll teach you how to repel cyber attacks.