The vast majority of room bookings in any hotel tend to be for short-stay visitors, who, typically, will use credit cards for the bulk of their charges and use the hotel’s Wi-Fi extensively.
We’re rapidly moving to a cashless society and most people carry more and more information on their mobile devices. That could be banking or other financial information including credit card numbers, personal information which could include sensitive identity information such as a passport or ID copies.
Guests connecting to your hotel network are potentially opening themselves up to what could be a serious privacy breach. If your hotel Wi-Fi isn’t secure, guests accessing their data over the network or even just using their mobile phones could be exposing their data to any hacker with access to your systems. If your hotel cybersecurity isn’t up to the job, your guest data is at risk.
The problem with hotel Wi-Fi or any hotel system for that matter is that is has to be secure, while still being easy for your guests to connect to and use. How many complaints would your front-office desk get if you made your guests use sixty four character passwords for example? Your booking.com and Agoda reviews probably wouldn’t be glowing! Never mind the fact that hotel guests are usually too busy enjoying their holiday to pay any attention to extra security steps.
At the same time though, your systems need to be safe and secure enough to deter hackers and block any attempt they might make to access your systems. Take a minute to consider how many systems make up your hotel network and you’ll soon start to see why hotel cybersecurity is so important for the success of your hotel.
Booking and reservation systems, POS in restaurants, coffee shops and bars, to name just a few. Every one of these is a link in your hotel network and the security of your systems will only ever be as strong as the weakest link.
We specialize in uncovering these weak links and hardening them to any potential threat. Contact us today and see what we can do for your hotel cybersecurity.