Even when hotels have powerful security policies and procedures in place, they’re still vulnerable to cyber attacks, fraud, theft, and other crimes. When guests check-in, they are probably more worried about sightseeing or making meetings. Security should not be on their heads during, or after, their trip.
Technology is currently changing, improving, and easing traveling experience. To permanently update the hotel cyber security, you have to stay aware of what is happening in the business and also to keep track of the changes.
In this article, we are going to talk about upcoming technology trends 2020 from cyber security perspective.
Facial Recognition System
The main challenge for hotel managers and many others within the hospitality sector, looking to implement facial recognition is balancing the benefits with privacy for clients. Indeed, a lot of customers have worries about facial recognition, due to the simple fact that it means more information about them being gathered and stored by hotels.
Self-service automation plans to put the decision-making procedure from the hands of their guests rather than hotel employees. This directly follows tendencies that have been seen across several businesses. Self-service kiosks, online enrollment, targeted feedback surveys are now starting to take center stage. Nonetheless, this isn’t to say that conventional employees are eliminated from the equation. Their services are rather being strengthened with in-house automation.
Smartphones have taken center stage in daily communications. From chatting with friends to answering emails and buying products on the internet, the simple fact of the matter is that the ordinary consumer has begun to rely upon these advanced applications. This innovation hasn’t yet been lost inside the hospitality industry. Hotels are now creating their own choice of branded programs so that guests may enjoy a much greater way of correspondence and connectivity. Modern apps provide features like virtual payments, 360-degree hotel tours, and instant contact with a concierge.
It may be argued that AI represents the most profound example of how hotel technology is progressing. The best objective of artificial intelligence is to provide guests with a more smooth and streamlined experience throughout their stay. Artificial intelligence plays a deep role in resort technology and despite this technique has just lately entered into the mainstream market and its existence grows.
Big data represents the capacity to collect, interpret, disseminate, and react to the information that is essential for hotels. This is very important for large businesses which may cater to the requirements of tens of thousands of visitors to a monthly basis. Through a blend of the information they collect themselves, and information available online, hotels can use huge information (big data) that assists them with revenue management strategy, identifying offers which could suit specific travelers or hotel guests.
As you can see, technologies are developing and cyber crime is developing along with them. In order to be able to repel cyber attacks and offer the best hotel room security, stay up to date with the innovations.